Frequently Asked Questions

Heavy app usage, background processes, charging or a faulty battery can cause overheating. Close demanding apps, remove the case temporarily and keep the phone out of direct sunlight. If it becomes excessively hot or repeatedly overheats, stop using it and have it inspected.

This could indicate a faulty display, a software crash or an internal connection issue. Try a force restart using your manufacturer's instructions. If the phone still vibrates but shows no picture, the screen may need professional diagnosis.

A damaged cable, unsuitable adapter, dirty charging port or ageing battery can slow charging. Try a compatible charger and close power-intensive apps. If the problem continues, we can inspect the charging port and battery.

Random restarts can be caused by software bugs, insufficient storage, overheating or battery problems. Update your software, free up storage and check whether the phone is overheating. If it continues restarting, a professional diagnosis may be needed.

This is sometimes called ghost touch. It can happen because of a damaged screen, moisture, a faulty charger or a software issue. Clean and dry the screen, disconnect the charger and restart the phone. If the issue persists, the display may need repair.

Check microphone permissions, disconnect Bluetooth devices and test the microphone using a voice recording. Keep the microphone openings clear of debris. If people still cannot hear you, the microphone or an internal component may need inspection.

Check that mobile data is enabled, airplane mode is off and your SIM plan is active. Restart the phone and verify your network settings. If the issue continues across different locations, we can help troubleshoot the device.

Yes, battery replacement may be possible for supported models. If your phone drains quickly, shuts down unexpectedly or struggles to hold a charge, we can assess the battery and provide a repair quote.

A stuck or unresponsive button may be caused by physical damage, debris or a faulty internal switch. Avoid forcing the button, as this can worsen the damage. We can inspect it and recommend a suitable repair.

No, not necessarily. A factory reset erases your personal data and is not required for every repair. Back up your data where possible and ask us about any preparation needed for your particular repair.

Too many startup applications, limited memory or an ageing hard drive can slow boot times. Disable unnecessary startup apps and check available storage. An SSD upgrade can significantly improve performance on compatible older laptops.

Check the battery health report or battery settings and inspect the charger for damage. If the laptop works only when plugged in or loses charge unusually quickly, the battery may need replacement.

Blue screens can result from faulty drivers, software conflicts, memory problems or failing hardware. Note any error code displayed and install updates if the computer can start safely. Repeated crashes require further troubleshooting.

Try restarting the laptop and checking whether the issue affects particular keys or the entire keyboard. Liquid damage or physical wear may require keyboard replacement. If liquid has spilled onto the laptop, turn it off and disconnect power immediately.

Dust, blocked vents or heavy processing can make the fan run loudly. Keep the laptop on a hard, flat surface and close unnecessary applications. If the noise persists or the device overheats, professional cleaning or hardware inspection may help.

Try another USB port or cable and check whether the drive appears in your computer's disk management utility. If the drive contains important files, avoid formatting it or repeatedly attempting repairs before the data is assessed.

Many laptops support RAM or storage upgrades, but compatibility varies by model. We can check your device specifications and recommend a suitable upgrade to improve performance or increase storage capacity.

Check the display settings, refresh rate and graphics driver. If flickering continues, particularly when moving the screen, the display cable, panel or graphics hardware may need inspection.

Restart your router and computer, check Wi-Fi settings and test another device on the same network. If other devices connect normally, the issue may be related to your computer's network settings, adapter or drivers.

Recovery may be possible if the data has not been overwritten. Stop saving new files to the affected drive and avoid installing recovery software onto it. We can assess the situation and explain the available recovery options.

The cost depends on your device model, the problem, and the parts required. We assess the issue and provide a quote before proceeding with the repair.

Repair times depend on the type of fault, parts availability, and the complexity of the work. Some repairs can be completed the same day, while others may take longer. We'll provide an estimated timeframe after assessment.

Warranty coverage depends on the repair performed, the parts used, and the applicable terms. We offer a 3-month warranty on screen replacements and battery replacement. Warranty doesn't cover new damage, such as drops or liquid. Please contact our team for details about the warranty available for your repair.

Contact us before visiting to check availability, confirm that we support your device, and find out whether the required parts are in stock.

Yes. We recommend confirming the diagnosis, repair cost, and any additional work with the customer before proceeding with repairs.

We can assist with supported mobile phones, computers, and laptops. Contact us with your device brand, model, and a description of the problem to confirm whether we can help.